Support Services and Information
This page includes information and support services that may be helpful for you or any young people you might know.
If you need help urgently
If you are in an emergency situation or need immediate assistance, contact mental health services or emergency services on 000. If you need to speak to someone urgently, call Lifeline 13 11 14 or Suicide Call Back Service 1300 659 467.
Kids Helpline
Toll free number: 1800 55 1800 (available to call 24/7).
Website: kidshelpline.com.au
Kids Helpline is Australia’s only free, private and confidential 24/7 phone and online counselling service for young people aged 5 to 25.
Child Protection Helpline
Call: 13 2111 (available to call 24/7)
Website: www.facs.nsw.gov.au/families/Protecting-kids/reporting-child-at-risk
The above page includes information on reporting children at risk of harm and neglect as well as how Communities and Justice (DCJ) responds to a report made on the Child Protection Helpline.
Lifeline Australia
Call: 13 11 14 (available to call 24/7)
Website: www.lifeline.org.au
Lifeline is a national charity providing all Australians experiencing a personal crisis with access to 24 hour crisis support and suicide prevention services.
Suicide Call Back Service
Call: 1300 659 467 (available to call 24/7)
Website: www.suicidecallbackservice.org.au
The Suicide Call Back Service is a 24 hour, nationwide service that provides free telephone, video and online counselling. You can call them anywhere and anytime. Their professionally trained counsellors have specialist skills in working with suicide-related issues and they can help you to work through the pain and distress you may be feeling.
NSW Domestic Violence Line
Call: 1800 65 64 63 (available to call 24/7)
Website: www.facs.nsw.gov.au/domestic-violence/helpline
The NSW Domestic Violence Line provides trained counselling and referrals to women experiencing domestic and family violence.
Link2home
Call: 1800 152 152 (available to call 24/7)
Website: www.facs.nsw.gov.au/housing/help/ways/are-you-homeless
Link2home is the statewide homelessness information and referral telephone service. It is available 24 hours a day, 7 days a week, every day of the year. For information, assessment or referral to homelessness services and support in NSW, call Link2home.
Support and Counselling for Aboriginal People.
Website: www.facs.nsw.gov.au/families/support-programs/aboriginal-families/help-and-support
Click on the website above for a list of services on Advocates, carers, children and family, health and disability services, housing, other key Aboriginal organisations and more.
1800RESPECT
Call: 1800RESPECT - 1800 737 732 (available to call 24/7)
Website: www.1800respect.org.au
Confidential information, counselling and support service. 1800RESPECT will continue to operate as per usual during the COVID-19 health emergency. They are open 24 hours to support people impacted by sexual assault, domestic or family violence and abuse.
Rape Crisis Service
Call: 1800 424 017 (available to call 24/7)
Website: www.rape-dvservices.org.au
Rape & Domestic Violence Services Australia supports people affected by sexual, domestic or family violence. They offer telephone, online and face to face counselling to people of all genders who have experienced sexual, domestic or family violence, and their supporters.
Youth Beyond Blue
Call: 1300 22 4636 (available to call 24/7)
Website: www.youthbeyondblue.com
Beyond Blue’s youth program, Youth Beyond Blue, aims to empower young people aged 12–25, their friends and those who care for them to respond to anxiety and depression. They support and promote environments and settings that build on strengths of young people and respond to ongoing change.
Parent Line
Call: 1300 1300 52 (available to call 9am to 9pm Monday to Friday and 4pm to 9pm on weekends)
Website: www.parentline.org.au
Parent Line counsellors talk with families about wide range of parenting challenges and concerns from children's development and behaviour to family relationships.
To find more support resources and information, click here.
